A Failed ERP Nearly Killed This Business. Here's How We Turned It Around.
How a chemical manufacturer went from operational paralysis to a scalable, growth-ready operation—and why their vendors now love working with them.
The Situation
Their Previous ERP Implementation Had Failed So Badly,
It Was Threatening to Shut Down the Business
When this chemical manufacturer came to us, they weren't shopping for a better system. They were fighting for survival. Their previous ERP had created chaos so deep that daily operations were grinding to a halt.
Operational Paralysis
The legacy system's failures weren't minor annoyances—they were actively preventing the company from fulfilling orders, managing inventory, and serving customers.
Stuck While Competitors Scaled
The business was evolving, but technology wasn't keeping pace. Every growth opportunity—new markets, acquisitions, expanded operations—was blocked.
The Baggage Problem
Years of workarounds had created a tangled web of custom rules and broken processes. Migrating all of it would have guaranteed another failure.
Our Approach
We Didn't Just Install Software.
We Rebuilt Their Operational Foundation.
The client had already chosen NetSuite. What they needed was a partner who understood that successful digital transformation is about business strategy, not just technology.
Simplicity Scales. Complexity Doesn't.
Instead of migrating their labyrinth of legacy processes, we guided them to start fresh. Every workflow was evaluated against one question: does this make the business faster, or slower?
Listen First. Build Second.
We spent time understanding the history of the failure, the board's priorities, and the daily pain points of every department before writing a single line of configuration.
Build for the Company You're Becoming
The system was architected to support future acquisitions, new warehouses, and strategic pivots—so the board could pursue growth without technology holding them back.
Small Inputs. Massive Outputs.
We focused on high-leverage improvements—targeted enhancements that delivered outsized returns. Strategic force applied precisely, not scattered effort applied everywhere.
What We Built
Integrated Solutions That Removed Friction at Every Step
Integrated Fulfillment + Payment Protection
Credit card sales to small contractors created constant financial exposure. Goods shipped before payments cleared. Collections became a recurring headache.
The Fix
We engineered an integration connecting NetSuite sales orders with merchant processing, ShipStation, and LTL shipping. No shipment can occur until payment is confirmed.
How It Works
Single-pane visibility into every order. Customers get Amazon-like tracking transparency. The team stopped chasing payments.
Zero unpaid shipments. Collection headaches eliminated.
Visual Parts Ordering for Complex Machinery
Customers needed replacement parts but couldn't identify them. They'd call in, describe something vaguely, and hope they got the right component.
The Fix
A Shopify storefront integrated with NetSuite inventory, featuring schematic diagrams with clickable hotspots. See the part on the diagram. Click it. Add to cart.
How It Works
Real-time inventory sync ensures accuracy. The entire replacement parts lifecycle—identification, ordering, fulfillment—became seamless.
Self-service ordering. Fewer support calls. Faster fulfillment.
Data-Driven Field Sales Routing
Field reps were driving inefficient routes and walking into meetings without key customer context. Time wasted in transit was time not spent selling.
The Fix
Automated territory assignment via NetSuite rules, integrated with route optimization software. Reps build efficient geographic loops automatically.
How It Works
Before each meeting, reps see customer gross sales, order history, and key metrics at a glance. Walk in informed. Close more deals.
Sales rep feedback: "It works fantastically."
One-Click Financial Reconciliation
Every month, the accounting team manually classified hundreds of inventory adjustments. The process was tedious, error-prone, and delayed reporting.
The Fix
A custom automation tool that reclassifies all adjustments and creates balancing journal entries with a single button click at month-end.
How It Works
Accurate income statements by class. Clean data for the board. Strategic decisions based on reliable numbers, not guesswork.
Hours of manual work reduced to seconds. Board-ready financials on demand.
"We love the holistic view into inventory. It allows us to make purchases more quickly—it's just easier for everyone to do business together now."
Partner Vendor
Long-term Business Partner
The Outcome
From Survival Mode to Strategic Growth
10x Return on Investment
Targeted, high-leverage enhancements delivered compounding value across every department—far exceeding the cost of implementation.
Growth Without Constraints
The board can now pursue acquisitions, new warehouses, and strategic initiatives knowing the system will support whatever comes next.
Hours Saved, Accuracy Gained
Manual workloads collapsed. Month-end close went from days of tedious work to a single button click. Errors dropped. Speed increased.
Partners Enjoy Working Together
Vendors praised the new visibility. Customers got self-service tools. The business became easier to work with at every touchpoint.
Services Provided
Struggling with a Failed ERP Implementation?
Whether you're facing operational chaos or systems that just don't work, we specialize in turning ERP disasters into strategic assets.