From Recipe for Disaster to Culinary Triumph
How DataOngoing helped a private equity-backed online grocer transform their failing homegrown system into a scalable NetSuite solution.
The Client
Good Eggs is a private equity-backed online grocer in San Francisco offering meal kits, wine, beer, spirits, and health and home products. They needed to replace their failing homegrown purchase order system that their team could no longer maintain.
The Need
A stable, well-supported ERP solution that could handle 27,000 SKUs, connect cost and revenue data to product information, and provide a user-friendly experience for employees—without relying on internal engineering capacity.
The Challenges
Good Eggs faced a perfect storm: high tech team turnover, undocumented systems, and a homegrown solution that couldn't scale with their business needs.
Inefficient homegrown purchase order system with complex item-to-unit relationships
Information management problem with 27,000 SKUs
High tech team turnover leaving no support for internal systems
Missing documentation for internally developed purchase order tech
Time-consuming vendor inventory availability inquiries
Information gaps in costs/revenues due to summary-level GL data
No capabilities for mass uploads, mass updates, or vendor accountability for shorts and late deliveries
The Solutions We Delivered
DataOngoing implemented a comprehensive NetSuite solution addressing each challenge with custom-built functionality.
Item & Unit of Measure
Rebuilt relationships in NetSuite with flexibility to handle 27,000 SKUs across different units, normalizing to base units for accurate inventory tracking.
Vendor Management
Created Suitelet for Vendor Confirmation with instant feedback to NetSuite, tested across vendor sizes, achieving >92% fill rate for small business vendors.
COGS & Revenue Tracking
Integrated supply chain logistics with purchasing data for enhanced cost and revenue analysis at SKU and category levels.
Integration Error Management
Developed a query tool to quickly identify and address issues in data integrations across the system.
"DataOngoing was a great partner for our business. They helped us with a complicated and customized implementation of NetSuite. They were insightful, responsive, and dedicated to the success of the project. I recommend them to anyone."
Daniel Price
Director of Operations and Strategy, Good Eggs
Services Provided
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