From Recipe for Disaster to Culinary Triumph

How DataOngoing Helped an Online Grocer Deliver

With custom ERP solutions, this online grocer will now thrive!

Good Eggs is a private equity-backed online grocer in San Francisco, CA. It offers a marketplace for “meal kits, wine, beer, spirits, and health and home products” within the food and beverage industry. 

They turned to DataOngoing when they realized they didn’t have the technology personnel within its organization to maintain and improve its homegrown purchase order software. This was partly due to a high technology team turnover rate. They knew they needed a more stable solution. 

Check out these incredible results

0
SKUs Managed Efficiently Now
> 0 %
Order Fill Rate Achieved
0 %
Attrition Mitigation
0 %
Improved User Experience

Additionally, Good Eggs wanted to use software with a broader range of applications and support for their business, improving use cases in training, support, and error reporting. They also desired more user-friendly and attractive software for their employees.

Lastly, they needed their chosen software to allow them to easily connect their cost and revenue data directly to the product information (item schema) within the system. This was needed to improve their data analysis and reporting capabilities.

Below we capture the challenges and the custom ERP solutions that brought this study to success!

Challenges

  • An inefficient homegrown purchase order system that drove relationships between items and the units of measure from which they could order.
  • An information management problem with 27,000 SKUs in their system. 
  • Significant internal engineer and tech team attrition that left no support for the homegrown system. 
  • A lack of documentation for internally developed tech for their purchase order system. 
  • Time-consuming vendor inventory availability inquiries. 
  • Information gaps in costs/revenues due to summary-level GL information.
  • Challenges with UI purchase order processes, catch weight, and separate systems for POs and Bills — their existing PO system had no capabilities for mass uploads and mass updates. It also could not hold vendors accountable for shorts and late deliveries, both key functions of a grocery business.

Solutions

Item & Unit of Measure Relationship

  • Rebuilt this relationship in NetSuite
  • Implemented the flexibility to handle 27,000 SKUs and different units of measurement, ensuring accurate inventory tracking.
  • Normalized relationships to the base unit of a parent item, ensuring accurate inventory tracking.

Small Vendor Management

  • Created “Suitelet for Vendor Confirmation” to track inventory availability immediately from the Vendor.
  • Provided instant feedback to NetSuite for efficient ordering processes.
  • Tested with vendors of varying sizes to ensure a reliable system.
  • Created a KPI to help bring their Small Business Vendors to a > 92% industry fill rate.

Cost of Goods Sold (COGS) & Revenue Tracking

  • Integrated supply chain logistics with purchasing data for enhanced cost and revenue analysis at SKU and category levels.

Integration Error Management

  • Developed a query tool to quickly identify and address issues in data integrations.

DataOngoing was a great partner for our business. They helped us with a complicated and customized implementation of Netsuite. They were insightful, responsive, and dedicated to the success of the project. I recommend them to anyone.

Daniel Price
Good Eggs, Director of Operations and Strategy

DataOngoing Services Used

to provide expert custom ERP solutions

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Fractional CTO, CIO

Part-time tech leader providing strategy & expertise, for companies that can't justify a full-time exec. Get senior leadership at a fraction of the cost.

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NetSuite Integration

Connect NetSuite to other business systems, automating data flow and streamlining processes. Break down data silos, improve efficiency, and get a unified view of your business.

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Business Consultant

Expert guidance to solve problems, improve operations, and achieve your business goals. Gain fresh perspectives, overcome challenges, and unlock your company's full potential.

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Data Architecture

Design a blueprint for your data, ensuring it's secure, scalable, and supports your business needs. Make data-driven decisions, improve data accessibility, and unlock the power of your information.

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Software Development

Build custom software solutions that solve your unique business problems and drive growth. Gain a competitive edge, automate tasks, and improve efficiency with tailored software applications.

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Project management

Expert guidance to plan, organize, and deliver projects on time, on budget, and within scope. Achieve project goals, minimize risks, and optimize resource allocation.

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Quality Assurance

Identify and prevent defects in your products or services, ensuring customer satisfaction. Deliver high-quality offerings, reduce rework costs, and build trust with your customers.

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Product Management

Guide your product from concept to launch, ensuring it meets customer needs and achieves market success. Build products people love, maximize ROI, and gain a competitive edge.

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